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Shipping & Returns

DELIVERY INFO

  • Please allow a processing time of up to 10 business days for your order to be dispatched. If you choose to receive one at check out, an email notification will be sent out to you once fulfilled.

  • Please use an address where someone will be able to collect and sign for the delivery.

  • Please do not refuse delivery.

 

UNITED KINGDOM

Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man. Please note: Free standard shipping applies when the order value, net of discounts or promotions, equals £45 or more.

Standard Shipping (2 to 4 working days) is £4.99 or £6.99 depending on the number of items in your gift box and the weight. If your order is over £45 it is free of charge.

Express/Next Day Shipping (1 to 2 working days) is £6.99 and if your order is over £50 it is free.

NB. DUE TO COVID-19, ROAYL MAIL ARE EXPERIENCING SOME DELAYS SO PLEASE ALLOW SLIGHTLY LONGER FOR YOUR ORDER TO ARRIVE.

REPUBLIC OF IRELAND

International Standard (3 to 6 working days) is £8.99

FREE for orders over £60

EUROPE (EU)

Austria / Belgium / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden

International Standard Shipping (4 to 10 days subject to customs) is £15

FREE for orders above £70

ORDER ISSUES

If you have an issue with your order, please email soronkobox@gmail.com within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that most of the products from our partners are handmade/100% natural and can vary slightly from batch to batch.

CUSTOMS FEES

Please note that if customs charges occur, the buyer is responsible for the fees. Soronko London (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control.

RETURNS

If for any reason you change your mind, we are happy to offer a refund on all goods returned to us within 14 days of your order provided they are in their original condition, unopened, unused and in the original packaging (with all original tags and labels attached).

  • Due to hygiene reasons, we cannot offer a refund or exchange on any product which has been opened or used. Postage is non-refundable.

  • Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can arrange a replacement.

PACKAGING

Our packaging philosophy is as little as possible. Not all products from our partners come in individual boxes and we ship all orders in recyclable brown boxes. We also use eco-friendly Kraft shredded paper.